Frequently Asked Questions

1. What is Khataraby?

Khataraby is an online store specializing in selling and designing digital Arabic calligraphy. We offer both ready-made calligraphy designs and custom calligraphy services to meet your artistic needs.

2. How do I purchase digital Arabic calligraphy from Khataraby?

Simply browse our collection of available designs, add your selected items to your cart, and proceed to checkout. You can also request custom designs through our custom order form.

3. What payment methods do you accept?

We accept various secure payment methods, including credit/debit cards and digital payment platforms. All payments are processed securely.

4. How will I receive my purchased designs?

All products from Khataraby are digital, and you will receive your design via email or a downloadable link once your payment is confirmed. No physical items will be shipped.

5. Are the digital designs licensed for commercial use?

Yes, we offer different licensing options. Some designs are available for personal use, while others come with a commercial license. Please check the license details on the product page before purchasing.

6. Can I request a custom Arabic calligraphy design?

Yes! We offer custom design services. You can submit your request with specific details, and we will work with you to create a unique calligraphy piece based on your requirements.

7. How long does it take to receive a custom design?

The delivery time for custom designs varies depending on the complexity of the design. We will provide an estimated delivery time once the order is confirmed, but it typically ranges from a few days to a week.

8. How many revisions can I request for a custom design?

Each custom design includes a limited number of revisions, typically [Number of Revisions]. If you require additional revisions beyond this, extra charges may apply.

9. What file formats will my digital calligraphy design be delivered in?

We deliver our designs in high-quality digital formats such as PNG, JPEG, and sometimes vector files (AI, SVG, EPS) depending on your needs. If you need a specific format, let us know when placing your order.

10. Can I cancel or change my order?

Orders for ready-made designs can be canceled before download. However, cancellations for custom designs are only possible before the design process starts. Once the design has begun, cancellations are not permitted.

11. Do you offer refunds or exchanges?

Due to the digital nature of our products, all sales are final. However, if there is a defect in the file or an issue with the design, please contact us within [X Days] so we can assist you.

12. Can I resell or redistribute the designs I purchase?

No, reselling or redistributing the digital designs from Khataraby is prohibited unless you have purchased a specific license that grants such rights. All designs are protected by intellectual property laws.

13. Do you offer discounts for bulk purchases or collaborations?

Yes, we offer discounts for bulk orders and are open to collaboration inquiries. Please contact us directly for more information on partnerships or bulk pricing.

14. Can I use the designs for print products or merchandise?

Yes, if you purchase a commercial license, you are allowed to use the designs for print products, merchandise, and other commercial applications. Be sure to review the terms of the license for specific permissions.

15. How can I contact Khataraby if I have further questions?

You can reach us via email at [Your Email Address] or by phone at [Your Contact Number]. We’re happy to answer any additional questions or provide more details about our services and products.